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J Download FAQ

Do you have any support plan?

Yes we have 5 types of prepaid support plan. Those are Bronze ($10), Silver ($20), Gold ($35), Platinum($50) and Diamond($60). Each of the support plan has 100% work guarantee or else 90% money back guarantee. Please check our support Plan at http://www.j-download.com/prepaid-support.html.

What kind of support do you offer?

We provide support plan only related to our extensions. Like if you need customization, Installation support with configuration etc. Outside of your extensions, we don't provide any support.

How will I pay to purchase Support?

Currently we have paypal to offer you prepaid support plan.

What if I need to create a new extensions? Do you provide any of those support?

Yes we do. But for that your will have to make a quotation about making a new extensions. If we agree both party then we will go work with your extensions.

How would I solve problem related to free extensions?

Please use zopim to let us know your query related to free extensions. We will get back to you in 1 day.

Do you provide any demo script to check it on client server?

No at the moment we don't have that option. But in near future we are offering that option. So that client can check the extensions before purchasing.

What I will do if I need to customize any of the free extensions you offer?

We distribute free extensions under GPLv2 or later, you can customize extensions under that terms and conditions.

end faq